Mustang Beard Care RETURN POLICY

At Mustang Beard Care, we stand behind the quality of our products and are committed to customer satisfaction. If you’re not completely satisfied with your purchase, we’re here to help.

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1. Returns and Exchanges

• Timeframe: We accept returns and exchanges within 30 days of purchase. Items must be in their original condition, with minimal product used.
• Eligibility: Returns are accepted for unused items, or items used only a few times, provided they are not damaged or altered.

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2. Return Shipping Costs

• Company-Covered Shipping: If your return is due to a product defect, damage in shipping, or an error on our part (such as receiving the wrong item), Mustang Beard Care will cover the return shipping cost.
• Customer-Covered Shipping: For returns due to personal preference (e.g., scent, product type) or exchanges, customers are responsible for the return shipping cost.

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3. Process for Returns and Exchanges

• Contact our Customer Service team at Info@mustangbeardcare.com with your order number and reason for return.
• Once your return is approved, we will provide instructions for shipping the product back to us.
• Refunds are processed to the original payment method, typically within 5-7 business days of receiving the returned item.

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4. Non-Returnable Items

• Gift cards and items marked as “Final Sale” cannot be returned or exchanged.

If you have any questions about our return policy or need assistance, please don’t hesitate to reach out at info@mustangbeardcare.com